Privacy Policy

Our commitment

Funny Pets NYC LLC respects the privacy of customers and visitors who use our pet care services, websites, applications, and communication channels. This policy explains what information we collect, why we use it, and the choices available to you.

Information collected

We may collect information that is reasonably necessary to provide and administer our services, including:

• Name, phone number, email address, and account details.
• Pet profiles, care instructions, health notes, vaccinations, and emergency contacts.
• Appointment, boarding, daycare, grooming, and dog walking information.
• Billing, transaction, and service history.
• Communications with Funny Pets NYC and technical information used to secure and operate our systems.

How information is used

We may use information to:

• Provide, schedule, and administer requested pet care services.
• Send appointment confirmations, reminders, and pet care updates.
• Send invoices, receipts, and payment reminders.
• Respond to customer support requests and service changes.
• Maintain safety, prevent misuse, and operate our systems.
• Comply with applicable legal and accounting obligations.

SMS and Mobile Information

Mobile information, including phone numbers and SMS consent information, will not be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent is used only to provide service-related communications requested or authorized by the customer. Messages may include appointment confirmations and reminders, pet care or pickup updates, invoices, payment reminders, scheduling changes, and customer support communications.

Message frequency varies based on appointments and services. Message and data rates may apply.

Customers may reply STOP at any time to stop receiving text messages or HELP for assistance.

We may use technical service providers solely to deliver and support these communications. This does not permit the sale or sharing of mobile numbers or SMS opt-in information for marketing or promotional use.

How information is shared

We do not sell personal information. We may provide limited information to service providers that help us process payments, host systems, send authorized communications, or operate requested services. These providers may use the information only to perform services for Funny Pets NYC or as required by law.

We may also disclose information when required to comply with law, protect safety, prevent fraud, or respond to a valid legal request.

Retention and security

We retain information for as long as reasonably necessary to provide services, maintain business and consent records, resolve disputes, and meet legal obligations. We use administrative and technical safeguards designed to protect information, but no system can guarantee absolute security.

Your choices

You may request access to or correction of your customer information by contacting us. SMS enrollment is voluntary. You may opt out of text messages at any time by replying STOP without affecting your ability to purchase or use Funny Pets NYC services.

Contact us

Questions about this policy may be sent to hello@funnypets.nyc.